Returns & Refunds

We know you’ll love your hat, shoes, and bag. But if you are unhappy, you’re welcome to return any item in an unworn condition with tags still attached within 14 days of receiving it. However, if you would like to return a hat or headpiece, we must see proof that it has been posted for return within 24 hours. This only applies to online orders.

• We will refund you the total purchase price, but we will not refund you for the delivery.
• You are only responsible for the one-way return postage, although if you want to exchange an item, we will not charge you additional postage. This ensures you eventually find an item that fits and suits you. If this exchange item is returned, the return postage cost will be deducted from your refund.
• We cannot be held responsible for returned items arriving late or damaged; the buyer must get adequate insurance.
• We do not offer refunds on any of our custom-made items. However, we appreciate that it’s not always easy to tell by a picture online so that we will make free adjustments. We like happy customers and will do all we can to help. We may have a delivery fee for returning the item to you.

Please complete our returns form or email us at advice@hadleighhats.co.uk to help us assist you with your return. Then, post it back to Hadleigh Hats returns, 346 London Road, Hadleigh, Essex SS7 2DD.

We recommend that you return items in a 1st class signed for post or a special next-day delivery.

Your statutory rights remain unaffected by Hadleigh Hats' return policy.

This policy is for our online customers only.

We do not sell our Dresses as an online service.